Capture every lead opportunity with a digital contact center that puts relevant information and actions at your fingertips for more personal, efficient patient interactions — and an integrated Patient Journey Manger to track and nurture patients through their entire care experience.
Used together, these tools can dramatically reduce costs, increase patient satisfaction, improve team communication, and expose inefficiencies across all of your lead data.
Sparkle’s fully-integrated digital call center is built around healthcare industry needs, with an interface that’s been refined over years of use to center the patient experience and remove friction from agent’s workflows. SMS and email tools have PHI detection built right in, and allow patients to securely log in when needed. And the comprehensive dashboard provides managers with reports, analytics, and full-spectrum operational oversight to track all patient communications in real time.
Coaching & Drop-In
Recordings & Transcripts
Routing & Call Groups
External Call Centers
Transfers & 3-way Calling
Built-in call tracking
Think of a patient journey as the complete experience a person has with your organization outside of the doctor’s office, starting when they’re just an online lead. Each website inquiry, phone call, scheduled appointment, intake form, or post-care follow up — Sparkle’s Patient Journey Manager tracks and arranges the entire experience into customizable milestones and automatically assigns timed follow-up tasks to coordinate your team’s priorities and keep each patient’s engagement running smoothly.
Tasks & Tools
Triggers & Timers
Sparkle Connect takes advantage of all the hard work and money your organization spends on lead generation. From making the first-touch interaction smooth and efficient, to ensuring satisfaction, and nurturing relationships to keep patients returning for years into the future.
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The communication hub that
helps call center agents, managers, and clinicians organize around patient journeys.